If an event is cancelled or rescheduled, the below will take place:
Notification: If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. If you book online, we will use your NAFA account contact details, so you should ensure these details remain up to date. However, we cannot guarantee that you will be informed of such cancellation or rescheduling before the date of the event. It is your responsibility to ascertain whether an event has been cancelled or rescheduled and the date and time of any rescheduled event.
Cancellation: If an event for which you have purchased tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the price of your tickets (unless required by Australian Consumer Law, our Handling Fees and Delivery Fees will not be refundable for events, where this is specified in the event information for the event). If you have purchased tickets for an event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
Rescheduled Events: If an event for which you have purchased tickets is rescheduled, tickets will be valid for the new date (or you will be offered tickets of a value corresponding with your original tickets for the rescheduled event) subject to availability. If you notify us before the specified deadline (which will be a reasonable period from the time the rescheduled event date is announced) that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the sale price of your tickets (unless required by Australian Consumer Law, our Handling Fees and Delivery fees will not be refundable for events, where this is specified in the event information for the event). Failure to notify us by any reasonable specified deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for tickets for the rescheduled event, and you will not be able to claim a refund as a result of the reschedule (unless required by applicable law). For the avoidance of doubt, no refunds will be available until the new date is announced (which will be done within a reasonable time) to allow the Event Partner time to make arrangements for the rescheduled event.